REMOTE MONITORING | REMOTE ADMINISTRATION | MANAGED HOSTING
Since 2003, CoreHive has hosted IBM iSeries environments for customers all across the United States, delivering superior managed services and 24/7 remote monitoring centers located in North America.
Typical events that drive companies to hire CoreHive include:
Major Downtime Event:
A significant outage occurs, and you realize you need 24/7 monitoring of your environment but don’t have the staff or capabilities to do so.
Need A Better Service Provider:
You’ve outsourced some or all IBM iSeries operating functions to another service provider and are experiencing slow, unresponsive support, high costs or both.
Merger, Acquisition or Consolidation:
A sale, purchase or consolidation of a company, subsidiary, division or business unit occurs. You’ve either inherited an unfamiliar IBM iSeries or you’ve lost the resources to managed them.
Your system administrator(s) leaves for whatever reason, and you no longer have the staff to manage your IBM iSeries.
Need To Reduce Expenses:
You can no longer invest capital or operating resources into your IBM iSeries environment. Outsourcing server resources, data center space and systems administration can be done more efficiently and cost-effectively. These services may also be bundled and shifted from your capital budget to your operating budget.
For each of these, our IBM iSeries Managed Services are an attractive and affordable option that can be quickly implemented, often within days.
Flat-rate monthly pricing with no coverage charges
Primary & Secondary Engineers
INSTALLATION & IMPLEMENTATION SERVICES
Project Manager assigned to Manage your implementation
Install & Configure Monitoring & Management Software
Secure Internet Connectivity (via VPN)
Implement Private Network Connectivity to Customer
Install & Configure Backup Agents & Backup Scripts
Install & Configure Batch Job Monitoring Software
Perform Functional Testing of the Managed Environment
24/7 Network Operations Center
Advanced Monitoring Software
Redundant Tier-1 Internet Connectivity
Private Network Connectivity (MPLS, Frame Relay & others)
World-Class N+1 Data Center
Provide IBM Hardware, O/S & System Software
Message identifiers in any message queue
Applications (Queues, MQ Series, BRMS)
Disk (Thresholds, iASP, Temp Storage)
Performance (CPU, Memory, Transactions, Response Times)
Job Monitoring (Job Status, Run time exceeded)
Cache Battery Monitoring
Custom Escalation Procedures for each monitoring item
Proactive Capacity Monitoring
ADMINISTRATION, TROUBLESHOOT & SUPPORT
Comprehensive, un-metered systems administration
Operating System Installs, Updates & Patches (PTFs)
Configure & Manage System Services
Configure & Manage LPAR & O/S level Security
Create & Maintain File Systems, Directories & Log Files
Manage dedicated Firewall & VPN tunnel to Customer
Sys. Admin support for application installs & upgrades
Custom job restarts & custom application procedures
Manage hardware replacement
Proactive IBM I performance tuning
Perform data backups on agreed upon schedule
24/7 IBM I Technical Support
24/7 Onsite IBM I Technician
Offsite Tape Rotations & Retention
Implement new hardware & firmware
Apply O/S patches(PTFs) and install new O/S versions
Adhere to Customer-approved change management windows
Perform roll-back & recovery procedures as directed