iSeries Managed Services

REMOTE MONITORING  |  REMOTE ADMINISTRATION  |  MANAGED HOSTING

Since 2003, CoreHive has hosted IBM iSeries environments for customers all across the United States, delivering superior managed services and 24/7 remote monitoring centers located in North America.

Typical events that drive companies to hire CoreHive include:


Major Downtime Event:
A significant outage occurs, and you realize you need 24/7 monitoring of your environment but don’t have the staff or capabilities to do so.

Need A Better Service Provider:
You’ve outsourced some or all IBM iSeries operating functions to another service provider and are experiencing slow, unresponsive support, high costs or both.

Merger, Acquisition or Consolidation:
A sale, purchase or consolidation of a company, subsidiary, division or business unit occurs. You’ve either inherited an unfamiliar IBM iSeries or you’ve lost the resources to managed them.

Admin Unnavailable:
Your system administrator(s) leaves for whatever reason, and you no longer have the staff to manage your IBM iSeries.

Need To Reduce Expenses:
You can no longer invest capital or operating resources into your IBM iSeries environment. Outsourcing server resources, data center space and systems administration can be done more efficiently and cost-effectively. These services may also be bundled and shifted from your capital budget to your operating budget.

For each of these, our IBM iSeries Managed Services are an attractive and affordable option that can be quickly implemented, often within days.

 

COREHIVE IBM iSERIES MANAGED SERVICESREMOTE MONITORINGREMOTE ADMINMANAGED HOSTING
ACCOUNT MANAGEMENT & SUPPORT

Dedicated Account Managed

Flat-rate monthly pricing with no coverage charges

Primary & Secondary Engineers

INSTALLATION & IMPLEMENTATION SERVICES

Project Manager assigned to Manage your implementation

Install & Configure Monitoring & Management Software

Dedicated Firewall

Secure Internet Connectivity (via VPN)

Implement Private Network Connectivity to Customer

Install & Configure Backup Agents & Backup Scripts

Install & Configure Batch Job Monitoring Software

Perform Functional Testing of the Managed Environment

ENTERPRISE-CLASS INFRASTRUCTURE

24/7 Network Operations Center

Advanced Monitoring Software

Redundant Tier-1 Internet Connectivity

Private Network Connectivity (MPLS, Frame Relay & others)

World-Class N+1 Data Center

Provide IBM Hardware, O/S & System Software

COMPREHENSIVE MONITORING

Message identifiers in any message queue

Event Monitoring

Applications (Queues, MQ Series, BRMS)

Disk (Thresholds, iASP, Temp Storage)

Performance (CPU, Memory, Transactions, Response Times)

Job Monitoring (Job Status, Run time exceeded)

Cache Battery Monitoring

Automated Alerts

Custom Escalation Procedures for each monitoring item

Proactive Capacity Monitoring

ADMINISTRATION, TROUBLESHOOT & SUPPORT

Comprehensive, un-metered systems administration

Operating System Installs, Updates & Patches (PTFs)

Configure & Manage System Services

Configure & Manage LPAR & O/S level Security

Create & Maintain File Systems, Directories & Log Files

Manage dedicated Firewall & VPN tunnel to Customer

Sys. Admin support for application installs & upgrades

Custom job restarts & custom application procedures

Manage hardware replacement

Proactive IBM I performance tuning

Perform data backups on agreed upon schedule

24/7 IBM I Technical Support

24/7 Onsite IBM I Technician

Offsite Tape Rotations & Retention

CHANGE MANAGEMENT

Implement new hardware & firmware

Apply O/S patches(PTFs) and install new O/S versions

Adhere to Customer-approved change management windows

Perform roll-back & recovery procedures as directed

 

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CONTACT FORM